At Two Tails CrossFit South Witham, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, visit our website, or engage with us in any way. By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect
We collect personal information that you provide to us, including but not limited to:
Contact information (e.g., name, email address, phone number)
Demographic information (e.g., age, gender)
Health and fitness information (e.g., medical history, fitness goals)
Payment information for transactions
We also automatically collect certain information when you interact with our website or services, such as your IP address, browser type, and device information.

2. How We Use Your Information
We use your personal information for the following purposes:
To provide and improve our services
To communicate with you about your membership, classes, or other services
To personalise your experience and provide tailored content
To process transactions and payments
To send promotional and informational content
To comply with legal obligations

3. Sharing Your Information
We may share your personal information with:
Third-party service providers who help us deliver our services
Business partners for joint promotions
Law enforcement or government authorities in response to legal requests
We do not sell or rent your personal information to third parties for marketing purposes.

4. Your Choices
You have the right to:
Access, correct, or delete your personal information
Opt-out of marketing communications
Withdraw consent for processing (note: this may impact your ability to use our services)

5. Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to analyse trends, administer the website, and gather information about users. You can control cookies through your browser settings.

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting on our website.

8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Two Tails CrossFit Witham
info@twotailscrossfitwitham.co.uk
By using our services, you agree to the terms of this Privacy Policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@twotailscrossfitwitham.co.uk

If you are between the ages of 15 and 69, the PAR-Q will tell you if you should check with your doctor before you significantly change your physical activity patterns. If you are over 69 years of age and are not used to being very active, check with your doctor.

Please read each question carefully and answer honestly.

If you answered:

YES to one or more of the questions above you should consult your doctor to gain consent before participating in physical activity.

NO to all the questions above it is considered reasonably safe for you to participate in regular physical activity.

Acknowledgment and Assumption of Risk:

I, the undersigned participant, hereby acknowledge that I have voluntarily chosen to participate in fitness and exercise activities provided by Two Tails CrossFit South Witham. I understand that these activities may include, but are not limited to, weightlifting, cardiovascular exercise, high-intensity interval training (HIIT), and other physical activities.

I am aware that these activities involve inherent risks, including the risk of personal injury, property damage, or death. I understand that the staff and trainers at Two Tails CrossFit South Witham will take all reasonable precautions to ensure my safety, but I acknowledge that accidents and injuries may still occur.

Health and Medical Information:

I certify that I am physically fit and have not been advised otherwise by a qualified medical professional. I understand that it is my responsibility to inform the trainers and staff at Two Tails CrossFit South Witham of any pre-existing health conditions, injuries, or medications that may affect my ability to participate in the fitness activities.

I understand that the trainers may modify exercises to accommodate my fitness level and any disclosed health conditions. However, I acknowledge that it is ultimately my responsibility to listen to my body and communicate with the trainers regarding any concerns or limitations.

Informed Consent:

I hereby give my informed consent to participate in the fitness activities provided by Two Tails CrossFit South Witham. I understand the nature of these activities and the associated risks. I agree to follow all instructions provided by the trainers and staff and to inform them immediately if I feel any unusual discomfort or pain during the activities.

I understand that Two Tails CrossFit South Witham is not responsible for any personal belongings lost or damaged on the premises.

Release of Liability:

In consideration of being allowed to participate in the fitness activities provided by Two Tails CrossFit South Witham, I hereby release and discharge Two Tails CrossFit South Witham, its owners, trainers, employees, and any affiliated entities from any and all claims, liabilities, damages, or expenses that may arise as a result of my participation in these activities, including but not limited to personal injury or property damage.

I understand that this release includes claims based on negligence, action, or inaction of Two Tails CrossFit South Witham, its owners, trainers, or employees.

Photography and Media Release:

I grant Two Tails CrossFit South Witham permission to use photographs, videos, or other media taken during my participation in their fitness activities for promotional or educational purposes.

We are committed to fostering a positive and accommodating environment for all our members. To ensure fairness and smooth operations, we have established the following policies regarding class cancellations, memberships, pauses, and no-shows.

Class Cancellation Policy

Cancellation Deadline:

- Members must cancel a booked class at least one hour before the scheduled start time to avoid losing their session on that day.
- Early Morning Classes: For 6:30 AM classes, cancellations must be made before 10 PM the night before.
- Class Booking: Members are encouraged to book classes in advance through the WODBoard app. Classes can be booked up to one week in advance.
- Class Minimum Attendance: If no members are booked into a class, it will be cancelled one hour before the scheduled start time. We encourage all members to book in advance to secure their place.

Membership Types & Cancellation Policy

1. Unlimited (Rolling Monthly)
- Billing: Automatically renews each month on the 1st.
- Notice Period: One month’s written notice is required, in line with our billing cycle (1st of each month).
- Cut-Off Date: To avoid being charged for an additional month, you must submit the cancellation form by the last day of the month.
- Notice Start: Your one-month notice will begin on the 1st of the following month, and your membership will end on the final day of that month.

Examples:

- Submit form on July 31 → Notice starts August 1 → Membership ends August 31
- Submit form on August 1 → Notice starts September 1 → Membership ends September 30
- Payments: All payments are non-refundable.

2. 10 Classes a Month (Rolling Monthly)

- Billing: Automatically renews each month on the 1st.
- Notice Period: Same as Unlimited — one month’s written notice, with the notice starting on the 1st of the following month.
- Unused Classes: Do not roll over to the following month.
- Payments: All payments are non-refundable.

3. 12-Month Contract

- Commitment: Minimum term of 12 consecutive months.
- Billing: Payable as a lump sum at the time of joining.
- Cooling-Off Period: You have a 7-day cooling-off period from the purchase date, during which you can cancel and receive a full refund, provided the membership hasn’t been used.
- Post Cooling-Off Cancellation: After the cooling-off period, no refunds will be issued for any reason.

End-of-Term Options: At the end of your 12-month term, your membership will automatically continue unless you:

- Continue on the same plan
- Downgrade to a different plan
- Cancel your membership

Notice Requirement: If you do not wish to continue on the same plan, or you wish to downgrade or cancel, you must submit the relevant form (Cancellation or Membership Change) at least one month before the end of your contract term.

- Notice Start: Notice always starts on the 1st of the following month after the form is submitted.
- Holds: Membership holds/pauses are not available on this contract.

Examples:

- Contract ends December 31 → Submit form on November 30 → Membership ends December 31 (or downgrades January 1).
- Contract ends December 31 → Submit form on December 5 → Notice starts January 1 → Membership ends January 31 (or downgrades February 1).

Membership Plan Changes

- Form Submission: All requests to change your membership plan must be submitted via the official Membership Change Form, available on our website.
- Cut-Off Date: To avoid additional charges, the form must be submitted by the last day of the month.

Upgrades:

- Upgrade to Unlimited Plan (£90/month) takes effect immediately.
- You will be charged a pro-rated amount for the remainder of the current billing month.

Downgrades:

- Downgrade to 10-Session Plan (£75/month) requires one full month’s written notice.
- The Membership Change Form must be submitted by the last day of the month.
- Downgrades take effect from your next billing cycle.

General Conditions for All Memberships

- All cancellation requests must be submitted via the official Membership Cancellation Form on our website.
- Cancellations cannot be backdated.
- Pausing does not replace the cancellation notice requirement — if you cancel during a pause, your notice will start from the date the cancellation is received.
- Returning members will be charged at the current rates at the time of rejoining.
- It is the member’s responsibility to be aware of these terms, which are available on our website and in this agreement.

Membership Pause

- If you need to pause your membership, we offer holds in 1 or 2-month blocks at £25 per month, for up to 3 months per year.
- Pause Request: Submit the pause request form by the last day of the month. Late requests will be processed after your next scheduled payment.
- All pause requests must be submitted via the official Membership Pause Form.
- Eligibility: Holds are available after completing 2 full months of membership.
- Pause Start Date: Mid-month pause requests will take effect on the 1st of the following month.
- Membership Extension: Your membership term will be extended by the length of the pause.
- Using the Gym During Pause: If you use the gym during the pause, your membership will be reactivated, and regular charges will resume.
- Cancellation During Pause: If you wish to cancel during the pause, a one-month written cancellation notice is still required, and the notice period will begin after the pause ends. Cancellations must be submitted using the official Membership Cancellation Form, available on our website.

Example:
- Membership paused for September → Cancel on September 20 → Notice starts October 1 → Ends October 31

Additional Policies

- Changes to Policy: We reserve the right to amend this policy at any time. Changes will be communicated in advance.
- Transfer of Membership: Memberships are non-transferable.
- No Refunds: All payments, including advance payments, are non-refundable under any circumstances.
- Guests and Visitors: Any members bringing friends, partners, or guests to train must ensure they purchase a drop-in pass in advance via WODBoard Drop-In Link https://shorturl.at/r9ido. Guests are not permitted to use the facility without a valid drop-in purchase.
- Damaged or Lost Articles: Two Tails CrossFit Witham assumes no responsibility for damaged, lost, or stolen articles. Found articles not claimed after 30 days will be donated to charity or otherwise disposed of.