At Two Tails CrossFit South Witham, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, visit our website, or engage with us in any way. By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect
We collect personal information that you provide to us, including but not limited to:
Contact information (e.g., name, email address, phone number)
Demographic information (e.g., age, gender)
Health and fitness information (e.g., medical history, fitness goals)
Payment information for transactions
We also automatically collect certain information when you interact with our website or services, such as your IP address, browser type, and device information.

2. How We Use Your Information
We use your personal information for the following purposes:
To provide and improve our services
To communicate with you about your membership, classes, or other services
To personalise your experience and provide tailored content
To process transactions and payments
To send promotional and informational content
To comply with legal obligations

3. Sharing Your Information
We may share your personal information with:
Third-party service providers who help us deliver our services
Business partners for joint promotions
Law enforcement or government authorities in response to legal requests
We do not sell or rent your personal information to third parties for marketing purposes.

4. Your Choices
You have the right to:
Access, correct, or delete your personal information
Opt-out of marketing communications
Withdraw consent for processing (note: this may impact your ability to use our services)

5. Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to analyse trends, administer the website, and gather information about users. You can control cookies through your browser settings.

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting on our website.

8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Two Tails CrossFit Witham
info@twotailscrossfitwitham.co.uk
By using our services, you agree to the terms of this Privacy Policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@twotailscrossfitwitham.co.uk

If you are between the ages of 15 and 69, the PAR-Q will tell you if you should check with your doctor before you significantly change your physical activity patterns. If you are over 69 years of age and are not used to being very active, check with your doctor.

Please read each question carefully and answer honestly.

If you answered:

YES to one or more of the questions above you should consult your doctor to gain consent before participating in physical activity.

NO to all the questions above it is considered reasonably safe for you to participate in regular physical activity.

Acknowledgment and Assumption of Risk:

I, the undersigned participant, hereby acknowledge that I have voluntarily chosen to participate in fitness and exercise activities provided by Two Tails CrossFit South Witham. I understand that these activities may include, but are not limited to, weightlifting, cardiovascular exercise, high-intensity interval training (HIIT), and other physical activities.

I am aware that these activities involve inherent risks, including the risk of personal injury, property damage, or death. I understand that the staff and trainers at Two Tails CrossFit South Witham will take all reasonable precautions to ensure my safety, but I acknowledge that accidents and injuries may still occur.

Health and Medical Information:

I certify that I am physically fit and have not been advised otherwise by a qualified medical professional. I understand that it is my responsibility to inform the trainers and staff at Two Tails CrossFit South Witham of any pre-existing health conditions, injuries, or medications that may affect my ability to participate in the fitness activities.

I understand that the trainers may modify exercises to accommodate my fitness level and any disclosed health conditions. However, I acknowledge that it is ultimately my responsibility to listen to my body and communicate with the trainers regarding any concerns or limitations.

Informed Consent:

I hereby give my informed consent to participate in the fitness activities provided by Two Tails CrossFit South Witham. I understand the nature of these activities and the associated risks. I agree to follow all instructions provided by the trainers and staff and to inform them immediately if I feel any unusual discomfort or pain during the activities.

I understand that Two Tails CrossFit South Witham is not responsible for any personal belongings lost or damaged on the premises.

Release of Liability:

In consideration of being allowed to participate in the fitness activities provided by Two Tails CrossFit South Witham, I hereby release and discharge Two Tails CrossFit South Witham, its owners, trainers, employees, and any affiliated entities from any and all claims, liabilities, damages, or expenses that may arise as a result of my participation in these activities, including but not limited to personal injury or property damage.

I understand that this release includes claims based on negligence, action, or inaction of Two Tails CrossFit South Witham, its owners, trainers, or employees.

Photography and Media Release:

I grant Two Tails CrossFit South Witham permission to use photographs, videos, or other media taken during my participation in their fitness activities for promotional or educational purposes.

We are committed to fostering a positive and accommodating environment for all our members. To ensure fairness and smooth operations, we have established the following policies regarding class cancellations, memberships, and no-shows and more.

CLASS CANCELLATION POLICY

Cancellation Deadline: Members must cancel a booked class at least one hour before the scheduled start time to avoid being charged or losing their session.
• Early Morning Classes: For 6:30 AM classes, cancellations must be made before 10 PM the night before.

Class Booking:
Members are encouraged to book classes in advance through the WODBoard app. Classes can be booked up to one week in advance.

MEMBERSHIP TERMS: CANCELLATION & PAUSING

1. Pay Monthly Membership

Automatic Renewal Agreement:

• Automatic Renewal: Memberships automatically renew at the end of each monthly billing cycle.

• Billing Cycle: Membership is billed on the 1st of each month. When joining mid-month, the first payment will be pro-rated to cover the remainder of that month. Subsequent billing will follow the standard monthly schedule, with payments due on the 1st of each month.

• Payment Authorisation: You authorise us to charge the membership fee to your payment method on file.

• Updating Payment Information: It is the member's responsibility to keep payment information accurate and up-to-date.

2. Membership Pause

If you need to pause your membership, we offer holds in 1 or 2-month blocks at £25 per month, for up to 3 months per year.

• Pause Request: Submit the pause request form by the 25th of the month. Late requests will be processed after your next scheduled payment.

• Eligibility: Holds are available after completing 2 full months of membership.

• Pause Start Date: Mid-month pause requests will take effect on the 1st of the next month.

• Membership Extension: Your membership term will be extended by the length of the pause.

• Using the Gym During Pause: If you use the gym during the pause, your membership will be reactivated, and regular charges will resume.

• Cancellation During Pause: If you wish to cancel during the pause, a one-month written cancellation notice is required.

Example Pause Request:
If you request a pause on August 15th, the pause will begin on September 1st, with no charge for September. If you cancel during the pause, submit the cancellation by September 25th, and you will be charged for October, as a one-month notice is required.

3. Membership Cancellation

• Reactivation: If you reactivate your membership in the future, current rates at the time of reactivation will apply.

• Cancellation Notice: A one-month written cancellation notice is required. If a renewal payment falls within this period, it will still be processed.

• Early Cancellation: Cancelling before the end of a 6-month commitment requires a one-month notice and a termination fee equivalent to the remaining balance.

Example Cancellation Request:
If you sign up for a 6-month commitment at £85 per month and wish to cancel after 3 months, you must give a one-month notice. You will owe £40 for the fourth month, plus the one-month notice fee.

4. Rolling Contracts

• Renewal: Annual and six-month commitment memberships automatically renew unless a one-month written notice is provided.

• Late Cancellation: Cancellation requests submitted after the 25th of the fifth month will require an additional month’s payment before the cancellation is processed.

5. Upgrading/Downgrading Membership

Upgrades:
• Immediate Effect: Upgrades apply instantly. If mid-month, you pay a pro-rated difference.

Downgrades:
• Effective from 1st of the Month: Downgrades take effect on the 1st of the following month.

• Payment Difference: If you're in a 6-month agreement and downgrade after 3 months, you must pay the difference for each month used on the higher plan.

New Contract:
• A new contract term starts with any upgrade or downgrade.

6. Annual Membership

• Payment Terms: All payments are non-refundable.

• Cooling-Off Period: You have a 7-day cooling-off period from the purchase date, during which you can cancel and receive a full refund, provided the membership hasn’t been used.

• Post Cooling-Off Cancellation: After the cooling-off period, no refunds will be issued for any reason.

7. Additional Policies

• Changes to Policy: We reserve the right to amend this policy at any time. Changes will be communicated in advance.

• Transfer of Membership: Memberships are non-transferable.

DAMAGED OR LOST ARTICLES

Two Tails CrossFit Witham assumes no responsibility for damaged, lost, or stolen articles. Found articles not claimed after 30 days will be donated to charity or otherwise disposed of.