Cancellation Policy:
Group classes:
Bookings may be cancelled up to 2 hours before the class without forfeit. You must cancel through your online account. If you cancel after that deadline, you will be charged for that class / lose the credit for that class.
Personal Training + Other Services:
Personal training may be cancelled up to 24 hours before the start time free of charge. Cancellations made within 24 hours incur a 50% charge. Cancellations/No shows within 1 hour incur the full session cost.
How to cancel:
You must either cancel via the app, by emailing hello@fitbomb.com.au or by texting 0410616728. Cancellations via instagram or facebook are invalid.
Membership Terms:
Class memberships entitle you to book into any group fitness class during our weekly schedule. You agree to payment for the full term of the contract (one month).
You will be billed monthly by direct debit or credit card and payments will be recurring whilst your memberships are active. The membership starts on the day of purchase.
Suspending membership:
You may suspend or change your membership at anytime by emailing hello@fitbomb.com.au. 3 working days written notice are required.
Operations Policy:
Every possible effort will be made to deliver classes and services on time as advertised. However the schedule is subject to change or cancellation without notice. We promise to make every effort to ensure this doesn’t happen! If it does, we will refund or transfer credit for classes /sessions that are changed or cancelled for any reason by us.
If you have not booked into a class, but show up in the hope of joining, you will be welcomed if there is space. However there is no guarantee. If the class has reached capacity, you will not be permitted to join.
Rules of Conduct:
Community spirit, respect, and having fun, are at the heart of our ethos at Fit Bomb. Aggressive, abusive, or bullying behaviour will not be tolerated under any circumstances. We reserve the right to refuse entry at anytime and cancel memberships without refund in this instance.
We are not responsible for the safekeeping of your belongings. We advise that you should store any belongings in the shelves provided within the studio, at your own risk. Please don’t bring valuables to class.
Children:
We are a family friendly gym, however we don't have a creche or any childcare. Children 14+ are welcome to sign up and attend classes and PT. Children under 14 may be permitted to join classes and PT at the coach or management's discretion.
Children not booked in are welcome on the premises AT YOUR OWN RISK and are your responsibility. Children must be off the gym floor (in reception) while classes are in progress, and are not permitted to touch or play with gym equipment or behave in a way that is distracting to other gym users or coaches. If you or your kids are unable to adhere to this, they won't be allowed in future. This is for everyones safety. If your kids make a mess or drop crumbs you MUST clean this up before you leave (you may use our vacuum and cleaning products - ask a staff member)
Pets:
We are a pet friendly gym, pets are welcome on the premises at your own risk. They must be kept on leash at all times and are your responsibility. Pets must be off the gym floor while classes are in progress. If they behave in a way that is distracting to other gym users or coaches they won't be allowed in future. This is for everyones safety. If your pet makes a mess or sheds hair you MUST clean this up before you leave (you may use our vacuum and cleaning products - ask a staff member).
Fit Bomb recommend you stay well rested, well hydrated and well fuelled before and after exercise. This is your responsibility. Failure to do so may result in fatigue, discomfort, dizziness, fainting, nausea and increased muscle soreness.
Fit Bomb recommend wearing comfortable activewear and training shoes to exercise. Any pain, injury, discomfort caused by inappropriate attire or footwear is your responsibility.
Waiver
I agree to listen carefully and follow the instructor/trainer at all times, and to ask the instructor/trainer to clarify any direction if I do not understand. If I experience any pain or discomfort, I will listen to my body, discontinue the activity, and ask for support from the instructor/trainer. It is my responsibility to notify the coach or practitioner of any injuries, health issues or pain that may impact my ability to participate safely exercise. I understand that training at Fit Bomb may include high intensity, physical movements, cardio and strength training. As is the case with any physical activity, the risk of injury, even serious or disabling, and in extremely rare cases, death, is always present and cannot be entirely eliminated. I assume full responsibility for any and all damages, which may incur through participation.
APSS Pre-Screen
Please answer the following questions. If you answer ‘YES’ to any of the below, it is your responsibility to seek guidance from an appropriate allied health professional or medical practitioner prior to undertaking exercise.