Please see information on freezing your membership if you are going away for a long stretch of time.
We require 31 days’ written notice for cancellations after a 3-month minimum membership term. This is so the business can accurately predict cashflow and ensure we are in a place to pay all necessary parties.
1.PARTIES:
1.LONDON WEIGHTLIFTING and
2.The Member,
Each as defined below in clause 2 (Definitions).
2. DEFINITIONS
In these terms & conditions (which shall include the Privacy Policy (as defined below))(the “Terms and Conditions”):“Application" means the application completed by the Member to join the Club, whether online via WodBoard or in wet-ink original."Club" means the London Olympic Weightlifting Academy, located at Arch 22, Handel Business Centre, SW8 1SQ; "Contract" means the contract between LONDON WEIGHTLIFTING and the Member subject to these Terms & Conditions; "LONDON WEIGHTLIFTING" or we, means London Weightlifting Academy Limited, registered office Arch 22, Handel Business Centre, SW8 1SQ;
3. MEMBERSHIP APPLICATION
Membership is subject to these Terms & Conditions. Submission of an Application is an offer...
4. MEMBERSHIP TYPES
LONDON WEIGHTLIFTING offers various Membership packages. All monthly memberships are subject to a 3-month minimum term. Payment is collected on or around the join date and continues monthly thereafter. See Section 5 and 6 for terms.
5. MINIMUM MEMBERSHIP TERM
All Monthly Memberships are subject to a minimum commitment of 3 full calendar months from the date of joining. Members cannot cancel or freeze their membership during this period, except in cases of permanent illness, injury, or redundancy (with valid documentation). After the minimum period, memberships continue monthly and can be cancelled per Section 6.
6. CANCELLING YOUR MEMBERSHIP
To cancel, you must give at least 31 days’ written notice to Michael Glenn at hello@londonweightlifting.com. Cancellations are effective 31 days after receipt. Return of the key fob is required. All dues must be paid up to date. Paid-in-Full Memberships expire at term-end unless renewed. No refunds except for documented redundancy or permanent illness/injury.
7. FREEZING YOUR MEMBERSHIP
Any Member may apply for their Membership to be frozen or unfrozen by making such request in writing to Michael Glenn (hello@londonweightlifting.com ). Memberships can be frozen for 1 month per year only, and must have a fixed end date, unless exception is given by Michael Glenn.
Freezing for reasons of illness, injury or pregnancy will be reviewed and leniency may be applied in relation to the fee and notice period; valid medical documentation must be attached to the request for this to be considered. If valid dated documentation is provided, a freeze due to medical/injury reasons may be backdated, providing no usage has been registered on the Member’s account. In such circumstances no refund would be due and any fees paid would be credited to future Membership payments.
A Member must request the freeze by one calendar month prior to the requested freeze start date. Membership may not be frozen during the notice period of cancellation.
Any Member who requests to freeze their Membership under the Terms and Conditions will not be able to access the Club during the frozen period, either via their Membership or purchase of a Guest Pass. A Member must apply to unfreeze their Membership if wishing to use the Club during the frozen period. In order to unfreeze a Membership, a pro rata fee for the remainder of the then current month will be payable.
8. CLUB FACILITIES
Full details of normal opening hours are available upon request. LONDON WEIGHTLIFTING reserves the right to vary normal opening hours, temporarily remove the access to certain equipment, or to temporarily close certain areas of any Club from time to time without notice for various purpose including for cleaning, competitions, seminars, decorating, repairs, refurbishment, or for special functions and holidays.
9. HEALTH AND SAFETY
All Club users must complete a health questionnaire (PARQ) either online or in hard copy before entry. If any medical conditions are disclosed, the user must sign the back of the PARQ (or confirm via e-signature) stating that they have sought medical advice or wish to use the Club without doing so, and that they take full responsibility for any injury or health condition sustained whilst using the facilities arising from their medical condition. LONDON WEIGHTLIFTING staff are not medically trained and are therefore not qualified to assess whether the Club user is in appropriate physical condition to use the facilities. LONDON WEIGHTLIFTING advises all Club users to take medical advice prior to starting any exercise programme if they are in any doubt as to their ability to do so. The Member represents and warrants upon the date of the application, and repeats such representation and warranty upon each visit to the Club, that they are in good physical condition and know of no medical or other reason why they should not engage in any form of exercise, and that such exercise would not be detrimental to their health, safety, comfort or physical condition.
10. PERSONAL TRAINING There are certain personal trainers (“Personal Trainers“) (that operate within Club that are employees of LONDON WEIGHTLIFTING and all services provided by them shall be covered by these Terms and Conditions. Notwithstanding the above, there are also personal trainers that operate in the Club and they are not employees of LONDON WEIGHTLIFTING (“Freelance PTs”) and their services will not be covered by these Terms and Conditions. The Freelance PTs work in the Club but are self-employed, independent freelance trainers. In using a Freelance PT you are required to enter into a separate agreement with the Freelance PT alone and not with LONDON WEIGHTLIFTING. For the avoidance of doubt any services provided by a Freelance PT shall not fall within these Terms and Conditions.
11. RELOCATION OF THE CLUB
LONDON WEIGHTLIFTING may re-locate the Club, or open a new Club. In such case, LONDON WEIGHTLIFTING may, on no less than 4 weeks' written notice to the Member, notify the Member that the relocated Club or the new Club is to be the Club in respect of which the Member has their Membership.
a) If the re-located Club or new Club is one mile or less from the Member's current Club, the Member's membership will automatically transfer to the re-located Club or new Club. In such case, all terms and conditions relating to the Member’s current membership will continue in full force and effect, applying to the relocated or new Club)
b) If the re-located Club or new Club is more than a mile from the current Club, and the Member does not agree to such relocation, the Member may terminate this Contract, effective on the date the Member’s current Club closes. In such cases LONDON WEIGHTLIFTING will notify the Member of the relocation in writing, no less than two full calendar months’ in advance of the relocation date. The member must give one full calendar month’s advance notice, effective on the first of the following month, by written notice to Michael Glenn. Should the member accept the relocation, the member may, during the first 10 days of the new or relocated Club opening, cancel their current contract with one full calendar month’s written notice. In such case, from the 11th day of the new Club opening, all terms and conditions relating to the Member’s current membership will continue in full force and effect, applying to the relocated or new Club.
12.TERMINATION OF MEMBERSHIP BY LONDON WEIGHTLIFTING
LONDON WEIGHTLIFTING may terminate a Membership without notice and with immediate effect if:
1.The Member breaches these Terms & Conditions, either repeatedly or because of one serious or material breach;
2.Any due fees remain unpaid after any request for payment by LONDON WEIGHTLIFTING;
3.LONDON WEIGHTLIFTING is of the opinion (acting in its sole and absolute discretion) that the Member is not suitable for continued Membership;
4.The Member puts the health, safety or well-being of staff or other Members or guests at risk.
All decisions made by LONDON WEIGHTLIFTING under this clause are final and binding. LONDON WEIGHTLIFTING is unlikely to accept a new application for Membership from someone whose Membership has been terminated pursuant to this clause.
13. YOUR PERSONAL INFORMATION
Members are responsible for advising LONDON WEIGHTLIFTING of changes to their personal information. Where LONDON WEIGHTLIFTING is required to provide any written notification, LONDON WEIGHTLIFTING will send the notice to the postal address or email address on the Application or any updated postal address or email address the Member has provided since joining. Any notice sent by LONDON WEIGHTLIFTING by post in accordance with this clause will be deemed received by the Member two days from the date of dispatch. Any notice sent by LONDON WEIGHTLIFTING by email will be effective once received in readable form. LONDON WEIGHTLIFTING takes the responsibility for looking after Members' personal information seriously, and will only contact Members with information about the Club and LONDON WEIGHTLIFTING services available. LONDON WEIGHTLIFTING may share Member details with any organisation that acquires the Club. For further details on your personal information, please see our Privacy Policy attached at schedule 2. By agreeing to LONDON WEIGHTLIFTING Terms & Conditions you are also agreeing to our Privacy Policy.
14. LIMITATION OF LIABILITY
Nothing in these Terms & Conditions shall limit or exclude LONDON WEIGHTLIFTING’s liability for:(i) death or personal injury caused by its negligence, or the negligence of its personnel or agents; or (ii) fraud or fraudulent misrepresentation. Notwithstanding the aforementioned:(a) LONDON WEIGHTLIFTING shall have no liability to the Member or guest, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with these Terms & Conditions; and (b) LONDON WEIGHTLIFTING’s total liability to the Member or guest, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms & Conditions shall be limited to £200.
15.CHANGES TO LONDON WEIGHTLIFTING TERMS & CONDITIONS LONDON WEIGHTLIFTING may from time to time and in its absolute and sole discretion amend these Terms & Conditions, including the introduction of any additional terms and conditions, and will notify Members by placing a notice on the Club noticeboard. Any changes will be effective immediately.
16. THE TERMS OF YOUR CONTRACT
An Application (either submitted online or signed in wet-ink original), these Terms & Conditions and the PARQ make up a binding Contract of Membership with LONDON WEIGHTLIFTING. Members are advised to read the Terms & Conditions in full before submitting or signing the Application, as applicable. The failure of LONDON WEIGHTLIFTING to enforce any of its rights at any time for any period shall not be construed as a waiver of those rights. Any failure to identify or act upon a breach of the Terms & Conditions shall not be deemed a waiver of those terms or be an affirmation by LONDON WEIGHTLIFTING that the behaviour of the Member or guest is acceptable. The Member may not assign any of its rights under this Contract. LONDON WEIGHTLIFTING may assign its rights under this Contract without the consent of the Member.
17. GOVERNING LAW AND JURISDICTION
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with English law. Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions or their subject matter or formation (including non-contractual disputes or claims).
18) Privacy Policy
In this privacy policy, “LONDON WEIGHTLIFTING” means London Weightlifting Academy Limited, whose registered office is at 106A Tinworth Street, London, SE11 5EQ. LONDON WEIGHTLIFTING believes in transparency, and is committed to being upfront about privacy practices, including how your personal information is treated. LONDON WEIGHTLIFTING has undertaken an extensive exercise to ensure ongoing compliance with the European Union General Data Protection Regulation (EU GPDR). LONDON WEIGHTLIFTING has ensured all current business processes and procedures are in line with the GDPR rights and principles and any new processes involving personal information that are implemented will be thoroughly reviewed through a Data Protection Impact Assessment (DPIA) prior to proceeding. All company data protection procedures and policies are reviewed on an annual basis to ensure compliance. This Privacy Policy sets out the data processing practices carried out through the use of the internet and any other electronic communication networks by LONDON WEIGHTLIFTING, as well as describing the types of personal information that LONDON WEIGHTLIFTING may collect about you and the purposes for which this information is used.
1.Accepting the Privacy Policy
2 .Information Collected or Received
3.How and why LONDON WEIGHTLIFTING use your Personal Information
4.Communication from LONDON WEIGHTLIFTING
5.Sharing your Information
6.Keeping your Information Secure
7.LONDON WEIGHTLIFTING Retention Policies
8.Staying in Control - Your Rights
9.Privacy Policy Changes
10.Contact
1.ACCEPTING THE PRIVACY POLICY
LONDON WEIGHTLIFTING need to process your personal information to run their business and provide you with their services. Upon visiting LONDON WEIGHTLIFTING in the Club, contacting LONDON WEIGHTLIFTING by the phone, or visiting the website, (www.teamLondon Weightlifting.com), you are accepting and consenting to the practices described in this Privacy Policy. LONDON WEIGHTLIFTING is based in the UK, however may process personal information both within the UK/EEA and outside. Any personal information held by either LONDON WEIGHTLIFTING or the designated third parties comply with relevant EU GDPR legislations. Third parties which process personal information outside the UK/EEA on behalf of LONDON WEIGHTLIFTING will have a recognised equivalent legislation in place such as the US Privacy Shield, or a set of GDPR compliant binding corporate rules (BCR).
2.INFORMATION COLLECTED OR RECEIVED
LONDON WEIGHTLIFTING collects personal information from Club users, staff, suppliers and sub-contractors to run its business and provide you with their services. This personal information may include the following: name, date of birth, email address, contact number, company name, bank details and credit card details. LONDON WEIGHTLIFTING also collects the following information: Sensitive Information: The term "sensitive information" in this context refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. Whilst LONDON WEIGHTLIFTING does not generally collect sensitive information unless it is volunteered by you, LONDON WEIGHTLIFTING does have a legal requirement to collect health data for the purpose of recording your self-assessment declaring readiness for physical exercise. Photographs and Identification: In the interests of security and the prevention of crime, LONDON WEIGHTLIFTING may take a digital photograph of each Member or guest. Each Member or guest may also be required to provide a form of identification for verification and security purposes. Audio-Video: LONDON WEIGHTLIFTING uses CCTV in the Club for health and safety and security reasons. If you have any queries in relation to the use of CCTV operating in and around the Club please contact hello@londonweightlifting.com LONDON WEIGHTLIFTING has a business legitimate interest to monitor service standards in the Club. This footage is only used for the purposes of internal monitoring and training of LONDON WEIGHTLIFTING staff. LONDON WEIGHTLIFTING may from time to time take photographs and/or videos of classes/competitions/open gym session that you are in. These photographs and/or videos may be used: (i) on social media pages, (ii) on any Club promotional or marketing material (ii) on the Club’s website, (iii) for display purposes at the Club; and (iv) on any other form of printed or electronic material by the Club. Digital: When visiting the LONDON WEIGHTLIFTING website (www.teamLondon Weightlifting-vauxhall.com) your personal information may be collected, stored and used such as traffic data, location data, web logs, communication data and resources that you access, as well as other personal information detailed above. If you connect to LONDON WEIGHTLIFTING or register for a tour of LONDON WEIGHTLIFTING using an external third-party application, such as Facebook, Instagram, or Twitter, these websites will have their own privacy statement which LONDON WEIGHTLIFTING suggest that you read before giving them your personal information. Connecting to LONDON WEIGHTLIFTING via a third-party application or service is optional and at your own discretion. LONDON WEIGHTLIFTING will only collect the relevant information required for the purposes of processing and will not use this information for any other purpose without obtaining consent.
3.HOW AND WHY LONDON WEIGHTLIFTING USE YOUR PERSONAL INFORMATION
The information in the above, section 2, may be used for the following purposes:•To carry out LONDON WEIGHTLIFTING’s obligations arising from any contractual agreement;
•To contact you about non-contract aspects of your membership, such as a change in usage patterns;
•To provide you with the information on products or services you request;
•To process payments and maintain accounts and records;
•To prevent crime, fraud and aid in the prosecution of offenders;
•To maintain Membership records;
•To improve the LONDON WEIGHTLIFTING platform;
•To prevent or detect abuses of the LONDON WEIGHTLIFTING website;
•To create business performance statistics and analysis;
•To enable third parties to carry out technical, logistical, research or other functions on behalf of LONDON WEIGHTLIFTING;
•To send you newsletters and promotions, prize draws, and competitions;
•To conduct surveys and request feedback;
•To notify you about urgent communications such as a sudden closure of the Club;
•To notify you about changes to LONDON WEIGHTLIFTING Services, Terms and Conditions and Privacy Policy;
•To process your job application if you apply for employment at LONDON WEIGHTLIFTING;
•To collect information about your tastes and preferences, both when you tell us and by analysis of customer traffic, including using "cookies"; and
•To read and respond to comments made regarding LONDON WEIGHTLIFTING services. Other than as set out in this Privacy Policy LONDON WEIGHTLIFTING will not use your personal information for any other purpose without your consent, unless required to do so by law.
4.COMMUNCATION FROM LONDON WEIGHTLIFTING
On occasion, LONDON WEIGHTLIFTING may need to contact you. Primarily, these messages are delivered by email, text or phone, and every individual’s record is required to keep a valid email address and contact number on file to receive these messages. In response to enquiries and when communicating with Members, LONDON WEIGHTLIFTING believes that the content is relevant, valuable, interesting and beneficial to you. LONDON WEIGHTLIFTING also believe that you would reasonably expect to receive the type of content that is sent to you as part of your relationship with LONDON WEIGHTLIFTING. Therefore, LONDON WEIGHTLIFTING’s current assessment is that the communication you receive is covered by the lawful basis for processing of ‘Legitimate Interest’ under recital 47 within the GPDR. For all communication sent under the basis of legitimate interest, opt-out options are provided and detailed later within this section. For all communication where consent is the only legal basis, preferences will be collected in advance. LONDON WEIGHTLIFTING recognises that you value having control over your own information, so LONDON WEIGHTLIFTING gives you the choice of editing your communication preferences if you disagree with the above. You may update these preferences by emailing hello@londonweightlifting.comwith your request. Please note the following messages from LONDON WEIGHTLIFTING fall into the category of compulsory communication and therefore no opt-out options are available:
• Urgent communication (such as, unplanned closure of all or part of the Club, reduced services, a change of opening times);
• Automatic class booking communication (such as, booking confirmation, waiting list movement, cancellations);and
• Contract related communication (such as, welcome emails, outstanding arrears, upcoming renewals, communication with the LONDON WEIGHTLIFTING member services support team).You will receive communication from LONDON WEIGHTLIFTING via direct email communication from LONDON WEIGHTLIFTING staff via outlook, gmail or another email provider, all of which offer an opt-out service. To opt out you can you can specifically request this in an email to hello@londonweightlifting.comand mist specify each communication service you wish to opt out from.
5.SHARING YOUR INFORMATION
Information about LONDON WEIGHTLIFTING Club users is an important part to the business and LONDON WEIGHTLIFTING does not sell it to others. LONDON WEIGHTLIFTING shares member information only as described in this Privacy Policy. LONDON WEIGHTLIFTING may use business partners and engage or employ other companies and individuals to perform certain functions on LONDON WEIGHTLIFTING behalf. Examples include sending emails, analysing data, providing marketing assistance, providing personal training and providing debt collection assistance. Third party service providers only have access to the personal information relevant for performing their functions, but will not use it for other purposes. Additionally, they must process the personal information in accordance with this Privacy Policy and as permitted under the EU GDPR. LONDON WEIGHTLIFTING will only disclose personal information to reputable companies and suppliers who process data on LONDON WEIGHTLIFTING behalf. Arrears Collection: LONDON WEIGHTLIFTING reserves the right to forward a members information to a third party debt collection agency in the event of non-payment of fees when due. Further information on this process can be found in clause 4 of the LONDON WEIGHTLIFTING Terms and Conditions.
Personal Training: As stated on the LONDON WEIGHTLIFTING Membership Application, any Member who selects personal training at the Club understands that their personal information will be provided to the third party personal trainer and they will seek to arrange to contact you regarding your personal training sessions. Release of information: LONDON WEIGHTLIFTING releases account and other personal information to third parties when LONDON WEIGHTLIFTING believes release is appropriate to comply with the law; enforce or apply membership or other agreements; or protect the rights, property or safety of LONDON WEIGHTLIFTING, its members, users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. This does not include selling, sharing or otherwise disclosing personally identifiable information from members for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy. LONDON WEIGHTLIFTING may share Member details with any organisation in the event that LONDON WEIGHTLIFTING is acquired by a third party. Other websites: The LONDON WEIGHTLIFTING website may contain links to other websites that are outside LONDON WEIGHTLIFTING control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from this policy. Cookies: A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. LONDON WEIGHTLIFTING use cookies to identify you when you visit its website and to keep track of your browsing patterns and build up a demographic profile. LONDON WEIGHTLIFTING use cookies to allow registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account. Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on https://ico.org.uk/for-the-public/online/cookies/. Please note however that turning off cookies may restrict your use of our website. By continuing to use this site you are agreeing to the use of cookies as detailed within this section.
6.KEEPING YOUR INFORMATION SECURE
In regards to environmental and physical security, all LONDON WEIGHTLIFTING employees receive full training upon commencement on employment and subsequently on an annual basis thereafter. This is completed via an e-learning platform and group training sessions. Further to this, daily, weekly and monthly audits are completed.
7.LONDON WEIGHTLIFTING RETENTION POLICIES
LONDON WEIGHTLIFTING has set company retention policies in place and these timescales are set in accordance with any applicable legislation and/or for any agreed legitimate reasons. Where none exists, then LONDON WEIGHTLIFTING will keep your information for the duration of any Contract that you have entered into with LONDON WEIGHTLIFTING, and then for a period of 7 years after, at which time all the personal information will be pseudonymised. After that 7 year duration, LONDON WEIGHTLIFTING will retain and use your pseudonymised information for the purpose of business statistics and analysis. LONDON WEIGHTLIFTING can retract this pseudonymisation to the extent necessary to comply with any legal obligations or to resolve disputes
8.STAYING IN CONTROL - YOUR RIGHTS
LONDON WEIGHTLIFTING understands the importance of data subjects remaining in control of their personal data. LONDON WEIGHTLIFTING acknowledges the following rights you have under the GDPR, what they mean and how you can exercise them.
The Right to be Informed
This privacy policy states all uses of your personal information and the purposes for processing this information. Should you have any concerns or questions about our privacy policy and practices please email hello@londonweightlifting.com
The Right of Access
You have the right to access information that LONDON WEIGHTLIFTING holds about you. If you wish to receive a copy of the information that LONDON WEIGHTLIFTING holds, please submit a request to hello@londonweightlifting.com Once LONDON WEIGHTLIFTING have received your form, they will provide a response within six weeks. If your request is unusually complex and likely to take longer than six weeks, you will be informed as soon as possible to tell you how long it’s likely to take. Please note that whilst in most cases LONDON WEIGHTLIFTING will be happy to provide you with copies of the information you request, LONDON WEIGHTLIFTING nevertheless reserve the right, in accordance with section 8(2) of the DPA, not to provide you with copies of information requested if to do so would take “disproportionate effort”, or in accordance with Article 12 of the GDPR to charge a fee or refuse the request if it is considered to be “manifestly unfounded or excessive”.
The Right to Rectification, Restrict Processing, Erasure, and to Object
You can ask LONDON WEIGHTLIFTING at any time to change, amend or pseudonymise the information that LONDON WEIGHTLIFTING holds about you or restrict ways in which your data may be processed. You can update LONDON WEIGHTLIFTING with amendments of personal information by emailing hello@londonweightlifting.com To pseudonymise the information, or object/request restriction of processing then please email hello@londonweightlifting.com LONDON WEIGHTLIFTING will aim to respond to any request as soon as possible, but no later than within 6 weeks of receipt of request. Please note that the right to erasure is not absolute and only applies in certain circumstances. For further information on this please visit the following link to the ICO’s website, https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/.
Right to Data Portability
You have the right to request that your personal data is transferred by LONDON WEIGHTLIFTING to another organisation (this is called “data portability”). Please contact us at hello@londonweightlifting.com with the details of what you would like for LONDON WEIGHTLIFTING to do and LONDON WEIGHTLIFTING will endeavour to comply with your request. It may not be technically feasible, but LONDON WEIGHTLIFTING will work with you to try and find a possible solution. You have a right to ask LONDON WEIGHTLIFTING to stop any automated decision making. LONDON WEIGHTLIFTING does not intentionally carry out such activities, but if you do have any questions or concerns LONDON WEIGHTLIFTING would be happy to discuss them with you so please email any concerns or queries to hello@londonweightlifting.com
9.PRIVACY POLICY CHANGES
LONDON WEIGHTLIFTING may make changes to the Privacy Policy, however, will never materially change policies and practices to make them less protective of member information collected in the past without the consent of affected members. LONDON WEIGHTLIFTING will communicate any changes to these notices and conditions, but an up to date version will always be available on the website (www.teamLondon Weightlifting-vauxhall.com).
10.CONTACT
If you have any questions, comments or concerns about data privacy at LONDON WEIGHTLIFTING, please e-mail thorough a description to hello@londonweightlifting.com and LONDON WEIGHTLIFTING will endeavour to resolve the issue for you. Alternatively should you wish to escalate any concerns or questions, rather than contact LONDON WEIGHTLIFTING directly, please contact the supervisory authority The Information Commissioner’s Office (ICO). For more information please visit the ICO’s website https://ico.org.uk/.