This Membership Agreement ("Agreement") is made between the member ("Member") and OUTSET, located at 4 Hulls Lane, Lisburn BT28 2SR. By purchasing a membership, you agree to the following terms and conditions:
1. Membership Options
Unlimited Membership: Unlimited access to scheduled classes each month. (excluding Vitality)
13 Sessions/Month: Access to up to 13 scheduled classes per month. (excluding Vitality)
9 Sessions/Month: Access to up to 9 scheduled classes per month. (excluding Vitality)
Vitality: Access to unlimited classes (including Vitality)
Unless otherwise stated (see Section 8), all memberships are rolling and billed monthly via WODboard through Stripe.
2. Cancellation Policy
Standard Memberships: Memberships may be cancelled with 1 month’s notice prior to your next billing date. Cancellations must be submitted in writing via email to ben@outset-fitness.com.
Referral Programme Memberships: Memberships purchased under the Referral Programme are subject to a minimum 3-month commitment. Cancellation requests may only be submitted after the initial 3-month commitment has been completed and then require 1 month’s notice prior to the next billing date.
3. Membership Freezing
Members may freeze their membership for genuine reasons (e.g. illness, injury, extended travel) ensuring their spot is held.
Each freeze must be for a minimum duration of 1 full billing month. Short-term freezes (e.g. 1–2 week holidays) are not permitted.
Members may request a maximum of two (2) freeze periods within any rolling 12-month period.
Freeze requests must be submitted at least 1 month before the freeze is to begin.
Freezing a membership does not pause, reduce, or count toward any minimum commitment period, including Referral Programme commitments.
OUTSET reserves the right to refuse or limit freezes at its discretion where repeated or excessive freezing is deemed to be an abuse of policy.
4. Induction
While there is no joining fee, members are strongly encouraged to complete an induction session with a qualified coach. For safety and quality of experience, OUTSET reserves the right to require an induction for members who may benefit from additional support or guidance before joining regular classes.
5. Billing & Payments
All payments are processed securely via Stripe through the WODboard platform. It is the member’s responsibility to ensure payment details remain up to date to avoid failed transactions or account disruptions.
Discounted rates applied through the Referral Programme will be reflected in monthly billing for the duration of the referral eligibility and minimum commitment period.
6. Code of Conduct & Gym Policies
All members must follow OUTSET’s Gym Rules and Code of Conduct. Breaches may result in warnings, suspension, or termination of membership at the discretion of OUTSET staff.
7. Liability Waiver
The Member agrees to the waiver of liability signed during registration, acknowledging the inherent risks associated with physical training.
8. Referral Programme
OUTSET may offer a Referral Programme under which:
A current member (the "Referring Member") may refer a new member (the "Referred Member").
Both the Referring Member and the Referred Member will receive a 50% discount applied to their first month of membership only.
Referral Programme memberships require a minimum 3-month commitment starting from the Referred Member’s membership start date.
Months 2 and 3 of the commitment period will be billed at the standard membership rate.
The referral discount applies only if both memberships are active and in good standing at the time the first discounted payment is processed.
If either member cancels, freezes, or breaches this Agreement during the 3-month commitment period, OUTSET reserves the right to remove the referral discount and charge back the value of the discounted first month to the member(s). Standard pricing will continue for the remainder of the commitment period.
All other terms and conditions of this Agreement apply equally to Referral Programme memberships unless explicitly stated otherwise in this section.