T erms & Conditions
1. Stable
1.1. Welcome to Stable. Personal training, online, via Zoom and face to face.
1.2. Sophie Leigh-Bankes Limited operates as Stable (referred to in these terms as
“Stable”, “our”, “we” or “us”). Our registered company number is 12942301 and our
registered address is at Blanchards Hill Farm, Blanchards Hill, Sutton Green, GU4 7QJ
(“Stable HQ”).
1.3. We provide personal training, online, via Zoom and face to face (collectively and
individually as “Services”).These terms and conditions (“T erms”) govern the basis on
which we provide our Services. Please read the T erms fully before you begin to use our
Services.
1.4. If you use our Services you are deemed to be bound by these T erms. These T erms
form a legally binding contract between you and us, and govern your use of our
Services. If we deem that you do anything in breach of these T erms we may prohibit
(either temporarily or permanently) your use of the Services.
1.5. We may change these T erms from time to time. If a revision is material we shall, at
our discretion, notify you. If you continue to use our Services after any revisions take
effect then you will be taken to have agreed to the revised T erms.
1.6. We may change the Services from time to time. We do not guarantee that any
particular Services will be made available.
2. New Clients
2.1. In order to use our Services you must provide us with the following details: ■ Your
full name ■ A valid email address ■ A contact number ■ Your address ■ Emergency
contact details ■ A fully completed Physical Activity Readiness Questionnaire (PAR-Q)
(collectively, “Personal Information”).
2.2. You warrant that all information you provide to us when registering as a Stable
client is true and accurate to the best of your knowledge and belief. You must ensure
that if your Personal Information was to change then you would notify us as your earliest
convenience. We will only use your Personal Information in accordance with our Privacy
Policy.
2.3. We reserve the right, in our absolute discretion, to refuse to register any given
prospective user.
2.4. If we accept your application to use our Services a contract will come into existence
between you and us you will become a “Stable Client” and be bound by these T erms.
3. Payment and Cancellations
3.1. At Stable we do not charge any sign up fees.
3.2. All standard personal training sessions are 50-60 minutes unless agreed in
advance of the session.
3.3. All payments for sessions are due in advance by way of bank transfer to Sophie
Leigh-Bankes Ltd business account. Account details are: acc no. 25316244 sort code.
040003. Or via our online shop.
3.4. Subject to clause 3.5, all cancellations must be received at least 24 hours’ before a
personal training session. If we do not receive a cancellation notice with at least 24
hours’ you will be charged for the full price of the applicable session.
3.5. Stable understands that emergencies happen. We provide every Stable Client with
one free short-notice cancellation. You will not be charged for your first cancellation so
long as you provide us with at least 12 hours’ prior notice of your session (“Short Notice
Cancellation”). Subsequent Short Notice Cancellations will be charged in accordance
with clause 3.4 above. No shows are not eligible for the free cancellation.
3.6. The Services we provide you are personal and cannot be transferred, assigned or
novated to any third party.
4. Provision of Services
4.1. All our trainers hold the relevant certification for their roles. Personal trainers at
Stable hold a minimum of a Level 3 Certificate in Personal Training which is accredited
by the relevant UK body. We will provide the Services with reasonable care and skill.
4.2. If our performance of the Services is affected by an event outside our control then
we will contact you as soon as possible to let you know. Provided we do this we will not
be liable for delays caused by the event. We shall, at our discretion, reimburse you or
look to reschedule the session.
4.3. We may have to suspend the Services to: ■ deal with technical problems or make
minor technical changes; or ■ update the Services or facilities at Stable HQ to reflect
changes in relevant laws and regulatory requirements.
4.4. We will contact you in advance to tell you we will be suspending the Services,
unless the problem is urgent or an emergency.
4.5. We may also suspend the Services if you do not pay us for the Services when you
are due. We will contact you to tell you we are suspending supply of Services as a
result of failure to pay.
5. Personal Training Bookings
5.1. All personal training sessions are to be booked directly through either Striive,
Sophie and your Stable PT .
5.2. We ask you not to arrive more than 5 minutes before the start of your Personal
Training session at Stable HQ.
5.3. If you are late, the session cannot be extended and will finish at the scheduled time.
Although, we may cancel the session if we do not deem the time remaining appropriate
for a safe and productive training session.
6. Your Health and Wellbeing
6.1. You must, at the time of registering and whenever using the facilities at Stable HQ
and receiving Services, be in good health and have no impairment, injury, disease or
ailment preventing you from engaging in active or passive exercise or which would
cause increased risk of injury or adverse health consequences as a result of use of the
facilities at Stable HQ or Services.
6.2. You acknowledge that sessions involve intense physical exercise and you accept
that it is your sole responsibility to ensure that you are able to participate in a session. If
you have any injury that may prevent full participation you should discuss this with your
trainer before the session begins. Any advice from our trainers does not constitute
medical advice and we strongly recommend that you consult a qualified healthcare
professional prior to commencing a session if you have any concerns about your health
or wellbeing.
6.3. You are required to follow the instructions of trainers at all times during a session.
7. Data Protection and Privacy
7.1. We are committed to protecting your privacy. All personal data shared with Stable
will be protected by us at all times and dealt with in accordance with our privacy policy.
8. Our Liability
8.1. You acknowledge that by using our Services you have voluntarily chosen to
participate in strenuous physical exercise. You accept that there are inherent risks and
dangers in performing exercises of the nature that we offer as part of our Services, and
that some of these risks cannot be eliminated regardless of the reasonable steps that,
both you and us acknowledge, we have put in place, to avoid injuries. We strongly
recommend that you consult your doctor prior to commencing any contract with us. We
are not responsible if you ignore your doctor’s recommendations and continue to use
our Services.
8.2. We do not exclude or limit in any way our liability to you where it would be unlawful
to do so. This includes liability for death or personal injury caused by our negligence or
the negligence of our employees, agents or subcontractors; for fraud or fraudulent
misrepresentation; and for any other liability which we cannot by law exclude or limit.
8.3. We are not liable for business losses. We only supply Services for domestic and
private use. If you use our Services for any commercial, business or re-sale purpose we
will have no liability to you for any loss of profit, loss of business, business interruption,
or loss of business opportunity.
8.4. Subject to clause 8.2 above, we cannot accept liability for theft or for loss or
damage to your property at Stable HQ or the car park facilities. It is your responsibility to
ensure that your valuables are kept secure. Wherever possible, you should avoid
bringing valuables into Stable HQ.
8.5. Subject to clause 8.2 above, we are not liable for any unforeseeable losses
(whether such losses arise as a result of breach of contract, negligence,
misrepresentation tort or otherwise).
8.6. Subject to clause 82 above, in no event shall our total liability to you for any one
event or series of related events exceed the sum of 110% of the total amount paid by
you for the Services giving rise to the liability in the 12 months preceding the first
incident out of which the liability arose.
9. Refund Policy
9.1. You may cancel the purchase of a block of personal training sessions at any time
within a 14 day "cooling-off" period starting the day after the date of purchase. T o cancel
a purchase of Sessions you must clearly inform us via email to hello@stable.fit.
9.2. If you cancel an order in accordance with clause 9.1 above before using any credit
for sessions then we will refund the full amount.
9.3. If you wish to cancel any prepaid personal training sessions we will do so taking
into consideration clause 3.4 and further taking into account any discounted rates that
you have benefitted from in your purchase. The session used will be charged as per our
standard one off rate or the next tier you are eligible for, therefore, you will receive a
refund minus sessions used and this difference combined.
9.4. We will process a refund as soon as possible and, in any case, within 14 days of
receipt of your cancellation request provided in accordance with clause 9.1 above. We
will refund any money received from you using the same method originally used by you
for payment..
10. Other Important T erms
10.1. These T erms are governed by English law and you can bring legal proceedings in
respect of the services in the English courts. If you live in Scotland you can bring legal
proceedings in respect of the services in either the Scottish or the English courts. If you
live in Northern Ireland, you can bring legal proceedings in respect of the services in
either the Northern Irish or the English courts.
10.2. No failure to exercise or delay in exercising any right or remedy under these
T erms shall operate as a waiver of that or any other right or remedy.
10.3. This contract is between you and us. No other person shall have any rights to
enforce any of its T erms.
11. Contacting Us
11.1. Please submit any questions you have about these T erms or any problems
concerning our Services and their use to us by: ■ Writing to: Blanchards Hill Farm,
Blanchards Hill, Sutton Green, Surrey, GU4 7QJ ■ Email: hello@stable.fit ■ Phone:
07827322539
Privacy Policy
Privacy Policy Introduction Welcome to Stable's privacy policy. Stable is the trading
name of Sophie Leigh-Bankes Limited. Stable respects your privacy and is committed to
protecting your personal data. This privacy policy will inform you as to how we look after
your personal data when we provide Services to you under our T erms and Conditions
and tell you about your privacy rights and how the law protects you.
1. Important information and who we are
Sophie Leigh-Bankes Limited is the controller and responsible for your personal data
(referred to as "Stable", "we", "us" or "our" in this privacy policy). If you have any
questions about this privacy policy, including any requests to exercise your legal rights,
please contact us using the details set out below.
Please submit any questions you have about this privacy policy us by:
● Writing to: Blanchards Hill Farm, Blanchards Hill, Sutton Green, Surrey GU4 7QJ.
● Email: Hello@stable.fit.
● Phone: 07827322539.
You have the right to make a complaint at any time to the Information Commissioner's
Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
This privacy policy aims to give you information on how Stable collects and processes
your personal data through your use of this website, including any data you may provide
through this website when you become a client, sign up to our newsletter, interact with
us or use our Services.
We keep our privacy policy under regular review. It is important that the personal data
we hold about you is accurate and current. Please keep us informed if your personal
data changes.
Third-party links
Our website may include links to third-party websites, plug-ins and applications. Clicking
on those links or enabling those connections may allow third parties to collect or share
data about you. We do not control these third-party websites and are not responsible for
their privacy statements. When you leave our website, we encourage you to read the
privacy policy of every website you visit.
2. The data we collect about you and how we collect it
Personal data, or personal information, means any information about an individual from
which that person can be identified. It does not include data where the identity has been
removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which
we have grouped together as follows:
● Identity Data includes first name, last name, username or similar identifier, title, date
of birth and gender.
● Contact Data includes billing address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of
Services you have purchased from us.
● Profile Data includes your purchases or orders made by you, your interests,
preferences, feedback and survey responses.
● Usage Data includes information about how you use our website and services.
● Marketing and Communications Data includes your preferences in receiving
marketing from us and our third parties and your communication preferences.
● Sensitive Data includes your health information when you fill out a Physical Activity
Readiness Questionnaire (PAR-Q).
Where we need to collect personal data by law, or under the T erms & Conditions we
have with you, and you fail to provide that data when requested, we may not be able to
perform the contract we have or are trying to enter into with you (for example, to provide
you with our Services).
We collect data from and about you through direct interactions. For example, you may
give us your Identity, Contact, Sensitive and Financial Data by filling in forms on our
website or by corresponding with us by post, phone, email or otherwise. For example,
when you: (a) apply to become a client; (b) subscribe to our newsletter; (c) request
marketing to be sent to you; (d) complete a survey; or (e) give us feedback or contact
us.
3. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will
use your personal data in the following circumstances:
● Where we need to perform a contract that we are about to enter into or have entered
into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your
interests and fundamental rights do not override those interests.
● Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data
although we will get your consent before sending third party direct marketing
communications to you via email or text message. You have the right to withdraw
consent to marketing at any time by contacting us.
We have set out below, in a table format, a description of all the ways we plan to use
your personal data, and which of the legal bases we rely on to do so. We have also
identified what our legitimate interests are where appropriate.
T o register you as a new client. (a) Identity (b) Contact (c) Sensitive (a) Performance of
a contract with you. (b) We will obtain your consent to collect Sensitive Data for the
purpose of recording your self-assessment declaring readiness for physical exercise.
T o process and deliver our Services including: (a) Manage payments, fees and charges
(b) Collect and recover money owed to us (a) Identity (b) Contact (c) Financial (d)
Transaction (a) Performance of a contract with you (b) Necessary for our legitimate
interests (to recover debts due to us)
T o manage our relationship with you which will include: (a) Notifying you about changes
to our T erms & Conditions or privacy policy (b) Asking you to leave a review or take a
survey (a) Identity (b) Contact (c) Profile (d)
Marketing and Communications (a) Performance of a contract with you (b) Necessary to
comply with a legal obligation (c) Necessary for our legitimate interests (to keep our
records updated and to study how customers use our site)
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly
around marketing and advertising. We may use your Identity, Contact, T echnical, Usage
and Profile Data to form a view on what we think you may want or need, or what may be
of interest to you. This is how we decide which Services and offers may be relevant for
you (we call this marketing). You will receive marketing communications from us if you
have requested information from us or purchased our Services and you have not opted
out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any
third party for marketing purposes. You can ask us or third parties to stop sending you
marketing messages at any time by contacting us at any time or by following the opt-out
links on any message sent to you.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless
we reasonably consider that we need to use it for another reason and that reason is
compatible with the original purpose. Please note that we may process your personal
data without your knowledge or consent, in compliance with the above rules, where this
is required or permitted by law.
4. Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out
in the table at paragraph 4 above with (a) external Third Parties as set out in the
Glossary below; and (b) third parties to whom we may choose to sell, transfer or merge
parts of our business. We require all third parties to respect the security of your
personal data and to treat it in accordance with the law.
5. International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
6. Data security
We have put in place appropriate security measures to prevent your personal data from
being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit T o enable you to partake in a prize draw, competition or complete a
survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to
study how customers use our services, to develop them and grow our business) access
to your personal data to those who have a business need to know. They will only
process your personal data on our instructions and they are subject to a duty of
confidentiality.
7. Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any legal,
regulatory, tax, accounting or reporting requirements. We may retain your personal data
for a longer period in the event of a complaint or if we reasonably believe there is a
prospect of litigation in respect to our relationship with you. In some circumstances you
can ask us to delete your data: see your legal rights below for further information.
8. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to
your personal data. You have the right to: (a) request access to your personal data; (b)
request correction of your personal data; (c) request erasure of your personal data; (d)
object to processing of your personal data; (e) request restriction of processing your
personal data; (f) request transfer of your personal data; and (g) withdraw consent
(these rights are explained below). If you wish to exercise any of these rights, please
contact us. You will not have to pay a fee to access your personal data (or to exercise
any of the other rights). However, we may charge a reasonable fee if your request is
clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with
your request in these circumstances. We try to respond to all legitimate requests within
one month. Occasionally it could take us longer than a month if your request is
particularly complex or you have made a number of requests. In this case, we will notify
you and keep you updated.
9. Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our
business to enable us to give you the best service and the best and most secure
experience. We make sure we consider and balance any potential impact on you (both
positive and negative) and your rights before we process your personal data for our
legitimate interests. We do not use your personal data for activities where our interests
are overridden by the impact on you (unless we have your consent or are otherwise
required or permitted to by law).
Performance of Contract means processing your data where it is necessary for the
performance of a contract to which you are a party or to take steps at your request
before entering into such a contract.
External Third Parties means service providers acting as processors based in the EEA
who provide IT , system administration services, payment services, booking
intermediaries such as Stiive.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject access
request"). This enables you to receive a copy of the personal data we hold about you.
Request correction of the personal data that we hold about you. This enables you to
have any incomplete or inaccurate data we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to process it. Note,
however, that we may not always be able to comply with your request of erasure for
specific legal reasons which will be notified to you, if applicable, at the time of your
request.
Object to processing of your personal data where we are relying on a legitimate interest
(or those of a third party) and there is something about your particular situation which
makes you want to object to processing on this ground as you feel it impacts on your
fundamental rights and freedoms. You also have the right to object where we are
processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data. This enables you to ask us to
suspend the processing of your personal data in the following scenarios: (a) if you want
us to establish the data's accuracy; (b) where our use of the data is unlawful but you do
not want us to erase it; (c) where you need us to hold the data even if we no longer
require it as you need it to establish, exercise or defend legal claims; or (d) you have
objected to our use of your data but we need to verify whether we have overriding
legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to
you, or a third party you have chosen, your personal data in a structured, commonly
used, machine-readable format.
Withdraw consent at any time where we are relying on consent to process your
personal data. However, this will not affect the lawfulness of any processing carried out
before you withdraw your consent. If you withdraw your consent, we may not be able to
provide certain products or services to you. We will advise you if this is the case at the
time you withdraw your consent.
