In these Terms & Conditions, the following words and expressions shall have the following meanings:
“The Club” or “Company” means 24N Fitness Limited, also trading as Liverpool Street CrossFit or 24N Fitness & Liverpool Street CrossFit (Registered in England & Wales, Company Number 11975166), which provides the Club and its facilities to the benefit of its Members.
“Management” refers to any of the following employees of 24N Fitness Limited: The Managing Director, Head Coach or General Manager.
“Member” means the person named on the Application Form.
“Membership” refers to the affiliation of an individual, known as a Member, with the Club.
“Contract” means the contract between the Club and the Member, subject to these Terms & Conditions and Club Rules.
“Minimum Contractual Period” or “Minimum Contractual Term” or the “Term” refers to the minimum duration of a Membership agreed to when purchasing a Membership.
“Billing Period” refers to the period of time from the receipt of payment to the point at which the next payment is due or the payment expires.
“Application Form” means the application form completed by the Member to join the Club. “Club Rules” or “Policies” means the exact terms set out in this document.
“Guest” means individuals purchasing single drop-in visits to the Club, or those that have been awarded a complimentary drop-in session.
Summarised below are key policies, rules and expectations of 24N Fitness & Liverpool Street CrossFit. These apply to all members of 24N Fitness & Liverpool Street CrossFit (All
membership types, customers, Personal Training Clients & all Guests/Drop-Ins). These rules help to ensure an enjoyable experience for everyone. Please read them carefully.
Under your Membership Agreement, you are responsible for complying with all policies, including those outlined in this document. 24N Fitness & Liverpool Street CrossFit reserve the right to refuse, cancel or suspend your membership for any violation of the following policies.
1. Club Access & Conduct
1.1 Sign-in/registration: You are required to sign in to any class or open gym session that you attend. This may be done by you online including via the Members App, or it may be done on your behalf by a member of staff. Regardless, you must not enter the Club without prior booking or approval from a Company representative. 24N Fitness & Liverpool Street CrossFit reserve the right to turn away those who have not booked via the appropriate channels.
1.2 Identification: 24N Fitness & Liverpool Street CrossFit reserve the right to maintain a copy of your photo identification on-file, and/or ask you to show photo identification in order to verify your identity before entering the Club.
1.3 Account maintenance: 24N Fitness & Liverpool Street CrossFit reserve the right to prohibit you from accessing and entering the Club if there are any outstanding/overdue amounts payable to 24N Fitness & Liverpool Street CrossFit, or if your membership is otherwise not in good standing.
1.4 Guests: Your membership may allow guest access to the Club upon request. To access and use the Club, guests must be accompanied by you, check in with a staff member, present valid photo ID, and sign a Guest Waiver. Guests must comply with all applicable Policies while accessing and using the Club. 24N Fitness & Liverpool Street CrossFit reserves the right to restrict guest facility access and hours, limit the frequency of visits for individuals, and deny guest access entirely.
1.5 Member Conduct: You are expected to conduct yourself respectfully and be mindful of others' boundaries while using the Club. You may not engage in conduct that 24N Fitness & Liverpool Street CrossFit, in its discretion, considers inappropriate. We do not tolerate
harassment, antagonism, taunting, threats, abuse, inappropriate touching, or any form of aggression, indecency, or inappropriate behavior towards any member, guest, employee, or individual. 24N Fitness & Liverpool Street CrossFit reserve the right to take appropriate action, including the removal, revocation, cancellation, suspension, or limitation of your membership, and/or notification of relevant authorities, in response to any engagement in the aforementioned conduct or behaviour.
1.6 Dress Code: Appropriate athletic attire and footwear are required when using Club equipment or participating in activities. 24N Fitness & Liverpool Street CrossFit may deny access for inappropriate attire. Tops may be removed during workouts but must be worn outside the gym floor. Nudity is prohibited in the Recovery Suite, including the Sauna. Members must shower before entering the Ice bath.
Members are expected to maintain good personal hygiene and ensure they are free from excessive dirt and odours before entering the Club. 4N Fitness & Liverpool Street CrossFit reserves the right to deny entry to individuals if, in their discretion, they appear excessively unkempt or unclean. Dirty shoes must be wiped or removed before entering the Club.
1.7 Cell Phone and Recording Device Policy: Using cell phones, cameras, or any recording devices in the changing rooms is strictly prohibited. On the gym floor, cell phone calls and video chats are not allowed. You may take photos or videos in public areas for personal use only. Promotional photos or videos for any business, products, or services require express permission from 24N Fitness & Liverpool Street CrossFit Management. The use of lighting, tripods, or similar equipment is prohibited without permission. Be respectful of other members and do not intentionally film anyone without their consent. If another individual complains about being in a photo or video you posted online or on social media, 24N Fitness & Liverpool Street CrossFit reserves the right to request its removal.
2. Memberships
2.1. Monthly Unlimited Memberships: The initial pro-rata payment is collected on the date the Member signs up for the Membership, unless a different start date is selected, in which case the payment will be taken on the chosen date.
2.2 Membership Payments: If the start date is not the first day of the month, the initial payment will be less than the full membership price. The booking system will calculate the pro-rata amount based on the number of active days in that month. Subsequent payments will be taken in full on the first day of each month. If a payment fails, attempts will be made daily until the transaction is processed. If payment is not made, the membership will no longer be valid.
2.3 Minimum Contractual Term: Memberships have a Minimum Contractual Term, which starts on the first full calendar month. If a Membership begins on any day other than the first day of the month, that initial month will not count towards the Minimum Contractual Term.
Example: A Member signs up for a “3 Month Unlimited Membership” on September 15th and pays a prorated amount for 16 days. Since the membership did not start on the first day of the month, September does not count towards the Minimum Contractual Term. The Term officially
starts on October 1st, with payments due on October 1st, November 1st, and December 1st. After the final payment in December, the Membership continues monthly at the same rate, without further commitment.
2.4 Cancellation policy: After completing the Minimum Contractual Term, you may cancel your membership by providing one full calendar month's notice. To cancel at the end of a month, notify us before that month begins. If you give notice on the first day of the month, your membership will end on the last day of that month. If notice is given any other day, the notice period starts on the first day of the following month and ends on the last day of that month. To end your membership on the final day of the Minimum Term, provide notice on or before the first day of the final month of the Term.
2.5 Early Termination: To terminate a Membership before the end of the Minimum Term, an early termination fee equivalent to £20 pcm of the contractual period is applicable. This fee equals the difference between the amount paid and the amount that would have been charged had the correct Membership been maintained for the actual attendance period.
Upon payment of this fee, the Membership will terminate as agreed, with no further charges incurred. However, individuals who refuse to pay remain liable for the Minimum Term they initially committed to. 24N Fitness Ltd will pursue unpaid Membership fees diligently, including
resorting to legal measures if necessary. Failure to comply with payment obligations will result in a lifetime ban from 24N Fitness, Liverpool Street CrossFit, and all associated affiliates.
2.6 Membership Freezes: You may "freeze" your Membership for a minimum of 7 days and up to a maximum of 30 days, three times per calendar year, in non-consecutive months. Freezing means putting your membership on hold, with no charges incurred for the frozen days. Each freeze extends your Membership by one Billing Period, irrespective of its duration, as only full months count toward your Minimum Term. Requests for a freeze in the month immediately following a previous freeze will be denied. Additionally, freezing during the first month of Membership is not permitted. Members are restricted to a maximum of two freezes per calendar year, with additional freeze requests subject to denial unless extenuating circumstances are provided.
For example: A Member on a 3 Month Unlimited Membership has a Minimum Contractual Period ending on February 28th. They request a freeze from February 1st until February 18th. During this freeze period, they are not charged for those days (18 days). Upon return on the 19th, they are charged a prorated amount for the remainder of the month. This freeze extends their Minimum Contractual Period by one calendar month, ending on March 30th.
2.7 Membership Changes: Members are permitted to upgrade to a longer Term without penalty at any time. The change will take effect on the next billing cycle, and the new Minimum Contractual Period will begin on the same day. However, Members may not switch to a shorter Term once their Membership has commenced.
2.8 Unlimited Sessions: All "Unlimited Monthly Memberships" allow Members to book as many sessions as desired, with the restriction of one booking per class type per day. For instance, a Member can book one CrossFit class and one Olympic Weightlifting class on the same day, but cannot book multiple sessions of the same class type on the same day.
3. Class Packs: Payment for Class packs is to be made upfront and then a prescribed number of credits are added to the user’s account. These Credits can then be redeemed to book a class of any type. One Credit is equal to one spot in one class. Refunds can be given for class packs purchased but not used. Once a class pack has been started, meaning when one or more sessions have been booked, the pack is considered “active” and refunds are no longer given
under any circumstances. All Class Packs expire 365 days after the purchase date, after which the Credits become invalid. Unused sessions will not be refunded.
4. Class policy
4.1 Booking Classes: Advance booking and reservation are mandatory for all classes. Participation is not permitted without proper booking. Each member may book one class online for each class type. We reserve the right to release your reserved spot if you are not present at the start of the class.
4.2 Cancellation Policy: You may cancel a booked class online (including through our mobile app) up to two hours before the class start time. Failing to cancel within this window constitutes a "Late Cancel," resulting in the inability to book another class of that type for the day. For users with a Class Pack, a charge will be incurred for the session, and no refunds will be issued. Additionally, failure to attend a booked class ("no-show") results in the same consequences: inability to book another class of that type for the day and charges for Class Pack users with no refunds provided.
4.3 Late Arrival Policy: We kindly request that members avoid entering a class late or leaving early to maintain a positive experience for all participants and the coach. While we understand this isn't always feasible, we will make every effort to accommodate our members and clients. However, if you arrive fifteen minutes or more late, it will be considered a "no-show," and access to the class will be denied. No refunds will be issued.
5. Personal Training policy: All Personal Training sessions must be paid for upfront. All Personal Training sessions expire 365 days after the date of purchase.
6. Facilities
6.1 Locker Policy: Lockers are provided for your convenience. You are responsible for securing your locker and must provide your own lock. 24N Fitness & Liverpool Street CrossFit will remove any articles left in a locker overnight. We are not liable for any locks left on a locker overnight and reserve the right to cut or break open locks at our discretion. No refunds or replacement locks will be provided.
6.2 Shoe Bag Policy: Shoe bags are available exclusively for Monthly Unlimited Members and can be purchased for a one-time fee. Each member is permitted one shoe bag containing only one pair of shoes, which must be reasonably clean and odour-free. Only shoes are allowed in
the bags; any other items must be removed after each visit. Only shoe bags purchased from 24N Fitness & Liverpool Street CrossFit are permitted, and they must be clearly labeled with the member's full name. We reserve the right to refuse or revoke this service for any member who fails to comply with these rules, with no refunds given for revoked privileges. Members are responsible for the upkeep of their own bag, and ripped or damaged bags will not be replaced.
6.3 Personal Property Policy: We advise against bringing valuables into the Club. All items left in the facility, changing rooms, or lockers are done so entirely at the owner's risk. 24N Fitness & Liverpool Street CrossFit will not be held responsible for any loss or damage to personal possessions.
6.4 External Personal Trainer Policy: The engagement of personal trainers not employed by 24N Fitness & Liverpool Street CrossFit is strictly prohibited without prior permission from Management. Members are not allowed to provide or receive personal training services from any external trainer or guest, regardless of whether a fee is charged. External trainers seeking to use our facility must first obtain permission from 24N Fitness & Liverpool Street CrossFit Management.
6.5 Children Policy: Individuals under eighteen years of age are not allowed to use Club facilities, locker rooms, or equipment. Prior permission must be obtained from 24N Fitness & Liverpool Street CrossFit Management before bringing children into the facility.
6.6 Service Animals and Pets Policy: Service animals trained to assist individuals with disabilities are allowed in all Club areas accessible to Members. However, 24N Fitness & Liverpool Street CrossFit reserves the right to request the removal of a Service Animal if it is out of control, not housetrained, poses a direct threat to others' safety, or fundamentally alters the Club's operations. Charges may apply for damage caused by Service Animals. Pets and Emotional Support Animals are not allowed in the Club for safety reasons.
6.7 Business Hours & Access Policy: Full details of our normal opening hours are available upon request at 24N Fitness. We reserve the right to adjust our opening hours, temporarily
restrict access to specific equipment, or temporarily close certain areas of the Club without prior notice. These adjustments may be made for various purposes, including cleaning, decorating, repairs, refurbishment, or for special functions and holidays.
7. Health & Safety
7.1 Liability Waiver and Medical Disclaimer: Prior to accessing the Club, all users are required to complete a liability waiver. Please note that the staff at 24N Fitness & Liverpool Street CrossFit are not qualified to assess users' medical conditions. It is strongly recommended that individuals seek medical advice before embarking on any exercise program. By signing the liability waiver, members warrant that they are in good physical condition and understand that they are solely responsible for any injuries or health issues that may arise during their use of the facilities.
8. Personal Information
8.1 Member Communication Policy: Members are responsible for keeping 24N Fitness & Liverpool Street CrossFit informed of any changes to their personal information. Written notifications from 24N Fitness will be sent to the email address provided on the Application Form or any updated email address provided by the Member. Notices sent in accordance with this policy will be considered received by the Member two days from the date of sending. We take the protection of Members' personal information seriously and will only contact Members with relevant information about the Club and available services. Occasionally, we may reach out regarding events, offers, or yearly business reviews, but this communication will not exceed three times per calendar month and is intended for the benefit of our Members.
8.2 Privacy Policy
We may collect personal identification information from users in a variety of ways, including but not limited to, when users visit our website, register on the site, book classes, or use our facilities. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and health-related information. We collect and use users' personal information for the following purposes: to manage memberships, provide services, process payments, send periodic emails, and communicate updates about our services and facilities. We may share your information with third-party service providers who assist us in operating our business, such as payment processors or email service providers. We do not sell your personal information to third
parties.We have implemented security measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include encryption, access controls, and regular security assessments. You have the right to access, correct, or delete your personal information. You may also request that we restrict the processing of your data or object to its processing under certain circumstances. To exercise these rights, please contact us via email.
8.3 Promotions & Offers
Any promotion that offers the “rest of the month for free” is contingent on the individual signing up for a 3, 6 or 12 Month Unlimited Membership. The first month must be paid in advance in order to redeem the offer. See the example below:
● “Person A” purchases a 3 Month Unlimited Membership on January 15th. A Payment for £249 is taken upfront.
● The Membership Term officially begins at the start of the next Calendar Month, February in this case
● Person A is able to attend unlimited sessions from 15th January - 31st of January without any additional cost
● The Membership officially begins February 1st, no payment is taken as it was taken on January 15th. The next membership payment is due on March 1st
● The Membership Term ends April 30th but continues to roll on until cancelled, as per section 2
9. Changes to Terms & Conditions
24N Fitness & Liverpool Street CrossFit reserves the right to periodically amend these Terms & Conditions, which may include the introduction of additional terms. Members will be notified of any changes, and such modifications will be effective immediately upon notification.
10. Terms of your contract
Members are encouraged to thoroughly review the Terms & Conditions and Club Rules prior to completing the Application Form. The failure of 24N Fitness to enforce any of its rights at any time does not constitute a waiver of those rights. Failure to identify or act upon a breach of the Terms & Conditions or Club Rules does not imply acceptance of the Member's or Guest's behavior by 24N Fitness. Neither 24N Fitness & Liverpool Street CrossFit nor the Member may
alter the terms of this Contract without the express agreement of the other, except where permitted by this Contract.
