1. Membership Types
Transform Wellness offers: Monthly Membership, Fixed-Term Membership, Personal Training Packages. Details of pricing and inclusions are provided at sign-up.
2. Minimum Commitment
A minimum membership term of 12 weeks applies. A minimum of 28 days’ written notice is required to terminate the membership. If notice to terminate is given within the initial 12-week minimum term, the full 12-week membership fee remains payable. Membership payments will continue until the 12-week minimum term has been fulfilled, after which the membership will terminate in accordance with the required notice period.
3. Payment Terms
Membership fees are billed every four (4) weeks. Payments must be made via the approved payment method on file. If a payment is declined or fails for any reason, Transform Wellness reserves the right to suspend the Member’s account until the outstanding balance has been successfully collected. Late or failed payments may incur administrative or processing fees. Continued non-payment may result in suspension or cancellation of membership.
4. Transaction Fees
Transform Wellness uses third-party payment providers, including Stripe and GoCardless, to process membership payments. All membership payments are collected via direct debit or online card processing. Applicable transactional processing fees charged by these providers will be added to the membership fee. By entering into this agreement, you authorise Transform Wellness and its nominated payment provider to deduct the membership fee plus any applicable transaction fees in accordance with your agreed payment schedule.
5. Fee Adjustment
Transform Wellness reserves the right to adjust membership fees by providing the Member with a minimum of 28 days’ written notice.
Membership fees may be reviewed annually and may increase in line with inflation, operating costs, or business expenses. Any such increase will take effect only after the required notice period has been provided.
Continued membership after the notice period constitutes acceptance of the revised fee.
6. Cancellation Policy
A minimum term of 12 weeks applies to all memberships. A minimum of 28 days’ written notice is required to cancel a membership. If notice to cancel is given during the initial 12-week minimum term, the full 12-week membership fee remains payable. Cancellation will take effect only after both the 12-week minimum term has been completed and the required 28-day notice period has expired. If notice to cancel is given after the 12-week minimum term has been fulfilled, the membership will terminate 28 days from the date written notice is received.
If a Member has entered into and completed full payment for a 12-month membership, the membership is non-refundable and non-cancellable. Early termination is not permitted once the full 12-month term has been paid.
All cancellation notices must be provided in writing by email, post, or delivered by hand. Cancellation will not be processed unless written notice is received. Immediate cancellation prior to the end of the applicable minimum term may only be permitted in the following circumstances: Relocation to a residence more than 30 km from Transform Wellness. Medical incapacity preventing exercise, supported by a valid medical certificate. Any approval of early termination under these circumstances is at the discretion of Transform Wellness and may require supporting documentation.
7. Membership Freeze
Members may request to freeze their membership for a maximum of two (2) weeks per request, up to a maximum of two (2) freezes per calendar year. Freeze requests may be made due to holiday, illness, or injury. All freeze requests must be submitted in writing (by email, post, or delivered by hand) at least 14 days prior to the requested freeze start date. Freeze periods will not be applied retrospectively. Transform Wellness reserves the right to request reasonable supporting documentation where applicable.
8. Media & Photography Release
The Member grants Transform Wellness the permission to photograph, film and record them during training sessions, events, or activities conducted at or in connection with Transform Wellness. The Member agrees that Transform Wellness may use such photographs, video recordings, or other media for lawful promotional and marketing purposes, including but not limited to use on its website, social media platforms, advertising materials, and other promotional publications.
The Member acknowledges that such use may occur without further notice and without compensation. If the Member does not consent to media use, written notice must be provided to Transform Wellness prior to beginning membership.
9. Code of Conduct
All Members agree to comply with the following standards while attending Transform Wellness. Members must: Treat staff and fellow members with respect at all times. Use all equipment safely and only for its intended purpose. Follow all instructions provided by Transform Wellness staff and trainers. Refrain from abusive, threatening, discriminatory, or unsafe behaviour. Notify Transform Wellness of any changes to contact information, including address, phone number, or email address. Report any incidents, injuries, hazards, or accidents occurring on the premises to staff immediately. Not train alone at any time. Members must only train during supervised sessions to ensure the safety and wellbeing of all participants. Failure to comply with this Code of Conduct may result in suspension or immediate termination of membership without refund.
10. Indemnification
The Member agrees to indemnify and hold harmless Transform Wellness, its owners, employees, agents, and representatives from and against any claims, demands, actions, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or in connection with the Member’s use of the gym facilities, equipment, or participation in any activities during the membership term, except where such loss arises from the negligence or breach of statutory duty of Transform Wellness.
11. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Limitation of Liability
Transform Wellness does not accept responsibility for any loss, theft, or damage to personal property belonging to Members or their guests while on the premises or within the grounds of Transform Wellness, except where caused by the negligence of Transform Wellness.
Nothing in this Agreement excludes or limits liability for death or personal injury resulting from negligence, fraud, or any other liability which cannot be excluded or limited under UK law.
13. Changes to Terms
Transform Wellness reserves the right to update terms with reasonable notice.
14. Class Attendance Policy
Members are expected to arrive on time for all scheduled classes and sessions. For safety reasons, Members who arrive more than ten (10) minutes after the scheduled start time may be refused entry at the discretion of the trainer. This is to ensure that all participants complete the required warm-up and to avoid disruption to other paying Members. No refunds or credits will be provided for late arrivals resulting in refusal of entry.
Session Allocation & Attendance Policy
Sessions are allocated within a 28-day billing cycle as follows:
Eight (8) classes per 28-day cycle (2x per week membership)
Twelve (12) classes per 28-day cycle (3x per week membership)
Sixteen (16) classes per 28-day cycle (4x per week membership)
The applicable membership option will be agreed at the time of sign-up.
If a Member is unable to attend an allocated session within a given week, the session may be carried over to another week within the same 28-day cycle. Unused sessions may not be carried over beyond the current 28-day cycle unless otherwise agreed in writing.
If a Member is unable to attend a scheduled session and must cancel, a minimum of two (2) hours’ notice must be provided. Failure to provide the required notice will result in the session being forfeited.
For 7:00am classes, cancellation must be made no later than 10:30pm on the evening prior. Failure to cancel within this timeframe will result in the session being forfeited. Failure to attend a booked session without providing notice (“no show”) will also result in the session being forfeited.